Terms of service

Return & Refund Policy

At Cosmetics by Briony, we are committed to providing high-quality products and exceptional service. Please take a moment to read our return and refund policy before making a purchase.

Change of Mind

We do not accept returns or refunds for a change of mind. Due to the nature of our products and for hygiene and safety reasons, all sales are final unless the item is faulty.

Faulty or Damaged Products

If you believe your product is faulty or has been damaged during transit, please contact us within 7 days of receiving your order. We may request photos or additional information to assess the issue.

If the product is deemed faulty, we will return it to the manufacturer for assessment. If approved, a replacement or refund will be issued based on the manufacturer's outcome.

Conditions for Faulty Product Returns

  • Proof of purchase (receipt or order confirmation) is required.
  • The product must be returned in its original packaging, where possible.
  • Only items deemed faulty by the manufacturer will be eligible for a refund or replacement.